
If you run into a brick wall, try the above then use my favorite word--Supervisor. You have to get to the person that "can" make the decision. This might mean saying supervisor six or more times before you get to the right person. My experience tells me that that person is usually nice---and can accommodate you.
I ran across a video that discusses hiring a medical advocate. It is well worth watching. Please remember this--you never shell out one read cent upfront when you hire an advocate--scam. If you pay, pay after you get results. Or, split a percent of the savings with them.
The video is on the ABC website and its a good one. For some reason ABC has not learned about "embed". So follow this link to watch the video.
I suggest you consider sharing this with your friends. Sooner or later they will need the education and information.
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