Wednesday, December 05, 2007

Bad Service Cost UnitedHealth 315,000 Customers

clipped from
UnitedHealth had its own analyst day in New York yesterday — and the company told investors that it lost 315,000 customers this year because of poor customer service, the AP reports.
CEO Stephen Hemsley said the company will continue to lose customers into the first quarter of next year.
UnitedHealth’s been diversifying beyond traditional insurance. It’s a big player in administering the Medicare drug benefit, and it also sells Medicare fee-for-service plans.
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